You are an external consultant hired to research, plan, implement and monitor a compliance management system.
You will need to follow your plan to train/induct personnel in their specific duties in relation to your implementation plan.
You will then need to monitor your plan by meeting with those personnel at a later date to gather information on performance in accordance with your plan.
Finally, the CEO has asked you to provide an evaluation of the implementation of your plan. To meet organisational requirements, you will need to prepare a report for senior management.
1. Review the scenario above.
2. In accordance with your implementation plan, developed and approved in Assessment Task 2, meet with the managers and operations personnel that you have assigned to positions in implementing the compliance management systems. Train them in their specific duties.
a. Explain the components of the compliance management system.
b. Describe the compliance management responsibilities for all personnel.
c. Outline each person’s duties with regard to reporting, including what methods, tools and templates they should use to supply information to you. For example, you might use negotiated performance measures such as KPIs and scorecards, questionnaires and surveys, oral questioning, etc. Consider performance with respect to, for example: achieving performance targets for outcomes such as a particular number of complaints; achieving performance targets for processes or management such as regular reporting; following procedures.
3. In accordance with your plan, meet with the managers and operations personnel that have been implementing the compliance management system and:
a. monitor the operation of the compliance management system, using the methods and approaches you outlined in your initial meeting with personnel
b. review and evaluate the implementation of the compliance management system. Analyse relevant qualitative and quantitative data. Use benchmarking data, including time lines, if available, to compare the organisation to like organisations.
You are an external consultant hired to conduct research into and propose an appropriate compliance management system for an organisation.
The CEO, or relevant internal approval authority, has now asked you to prepare an implementation plan for your compliance management system. Your plan will need to include:
● specifications
● action schedule
● budget, with a breakdown of costs for each component of the system.
Your plan, to fulfil organisational requirements, must be in the following format:
1. COMPLIANCE MANAGEMENT SYSTEM
For the proposed compliance management system:
a. describe the management information system requirements
b. identify all components of the compliance management system, including any documentation required to be developed
c. document the specifications of each component.
2. PERSONNEL
For the proposed compliance management system:
a. determine personnel requirements for staffing
b. select suitable personnel from those available within the case study
c. assign key responsibilities to each position.
3. TRAINING
Identify and describe:
a. the training requirements for implementing the proposed compliance management system
b. suitable training options for staff.
4. PROCESSES
Identify and describe:
a. a complaints management system
b. a strategy for developing a compliance management culture
c. processes and procedures for identifying and managing compliance breaches, including integration with existing policies and procedures
d. processes and procedures for meeting compliance reporting requirements
e. processes and procedures for internal and external liaison processes
f. performance indicators to be measured by the system so that it can be objectively evaluated, for example:
i. individual compliance/non-compliance
ii. training numbers
iii. numbers of complaints
iv. numbers of breaches
v. ratio of payroll errors/breaches to number of transactions.