- Suppose you are Sales Manager for Almarai-Lusine division. It has product such as Cup Cakes, muffins,
croissant, Bread, Burger, Buns and Sandwich Rolls. Sales in your department are low. Overall revenue is
down. And the big boss wants to know why. As the sales manager, it’s up to you to get to the bottom of the
issue, to make changes, and to fix the problem so that your sales team doesn’t fall short of its goals. Define
the problem and determine the root cause of the problem by using the 5 Whys? [Marks 2]
Answer
Define the Problem: - “You Are manager in a large commercial bank. You discover that Lucy, a loan officer who reports to you,
has forged an approval signature on a customer loan that requires signatures from two loan officers. When
you confront Lucy with the forgery, she apologizes profusely and says that her husband has been very ill.
The day she forged the signature, he was going into surgery and she just didn’t have time to find another
loan officer to sign the authorization for the loan. Lucy has been with your bank for 15 years and has a
spotless record.”
What is the ethical issue in the above case? As a manager what decision you will take for the problem and
what are the steps you follow for implementing decision? [Marks 1.5]
- “Critical thinking is the opposite of creative thinking.” Do you agree? Identify the differences between
both. Provide examples of why you agree or disagree. [Marks 1.5]