- Briefly explain the operation you are studying, and its associated processes. Boundary of
the operation under study should be well defined and justified. Also discuss the strategic
implications of the operation (i.e. what are the current customer expectations of the
organisation and why it is worth studying).
(10% marks]
- Provide an annotated input-transformation-output diagram of the operations system
showing the primary, secondary and tertiary inputs and outputs. Explain your analysis.
(10% marks]
- Draw a process map to outline the process steps of the operation you are studying.
Discuss each process step of your diagram in detail (e.g. resources required or time spent
at each step), and indicate clearly the flow from one symbol to another symbol. Provide a
definition of the symbols you used.
(20% marks]
- Identify one or a range of operational issues that your chosen operation is currently facing
and discuss its implications for the organisation’s strategic objectives. Aspects you might
consider include better managed inventories, quality control, queuing theory, capacity
planning, supplier integration, and design of product, service and process.
[30% marks]
MSc Operations Management Assignment 2018/19
- Discuss challenges that rapid technological development e.g. Internet and mobile
technologies placed on your chosen operations?
{15% marks]
- Make recommendations to improve the operation. Suggested improvement options should
be based on the above analysis. You may redraw the process map to aid you in your