SERVICE EXPERIENCE

Provide ANY SERVICE OF YOUR CHOICE to anyone for a minimum of one month
(a minimum of four engagements). Your service needs to include other humans in a direct or an
indirect way and can be paid or unpaid. During the process and after the completion of the
service, please write a reflection and analysis paper, answering and expanding on the following:
1) Describe in detail the service of your choice. What were the structure, the design, and
the value package of the service? Who was the receiver of the service? How was the
process delivered? Include any supporting files, documents, images or videos, proving
the service process.
2) What was your personal or professional reason for choosing this particular service?
3) What are the experts advising on the delivery of this or similar service to ensure its
greater success? (MIN 5 research links REQUIRED).
4) How can you apply a Service Profit Chain Theory to the service of your choice?
5) Describe the customer experience which you have created. On the scale of excellence
from 1 to 10, how would you rate the customer experience? What did you do well?
What would you do differently?
6) What was your biggest challenge in providing this service? How are the experts
recommending to deal with this challenge? (MIN of 5 research links is REQUIRED). How
did you deal with this challenge?
7) What was your biggest learning from this service experience? Would you do it again?
Why yes or why not?