Kitchener, ON
Customer-focused professional with a commitment to excellence. Liaises with technical team to ascertain the more esoteric elements of documents in order to produce high-quality products that speak to the appropriate audience. Strives to communicate the client’s message in the clearest, most effective way possible. Expertise with reports, proposals, technical memoranda, newsletters, manuals, etc. Creative thinker with a passion for clear communication. Team player. Detail oriented and adept at handling new challenges.
Work Experience
Web Content Manager
Kitchener, ON
February 2015 to October 2016
Tools Used: WordPress, MailChimp, Facebook, Twitter, Excel
• Used social media platforms to conduct research regarding musical
artists/bands active in the KW area
• Input content into WordPress including genre, description, upcoming gigs,
and photo
• Provided feedback and recommendations to the Web Master
Technical Editor
Kitchener, ON
January 2008 to January 2014
Tools Used: MS Office (Word, Excel, PowerPoint, Outlook), Adobe Acrobat, SharePoint
• Proofread and edited, for consistency of language and style, as well as grammar and intent, complex and technical reports, proposals, manuals,
newsletters, etc
• Worked closely with other members of the publications team, as well as engineers, senior reviewers, subject matter experts, and more, often over
several different time zones, to produce clear, effective reports or winning
proposals
• Received recognition for “going above and beyond” and for creating a pleasant atmosphere in a fast-paced, high-pressure work situation
• Communicated effectively with engineering and science professionals to ascertain the meaning of certain technical elements of reports, in order to edit effectively
• Followed various style guides, depending on client preference
• Proactively determined appropriate level of edit, based on client
preference, deadline, and budget
• Read complex requests for proposals and gleaned the information needed
to produce compliant proposals
• Worked effectively with other editors and document processers from several different time zones, in order to process enormous amounts of
material on very tight deadlines
Technical and Administrative Assistant
University of Waterloo – Waterloo, ON
January 2000 to January 2008
Tools Used: MS Office (Word, PowerPoint, Access), StudySpace, eduCommons, FrontPage,
Dreamweaver, HTML, XML
• Proofread and assembled material for the United Nations University
International Network on Water, Environment and Health (UNU-INWEH)’s Water Virtual Learning Centre (now the Water Learning Centre) program, as well as for Biology 447 course
• Provided technical and copy editing for the Water Learning Centre program
• Constructed, using the applicable software, courses for the Water Learning
Centre program for distribution to a global network of Regional Centres that
serve as teaching and resource centres for the program
• Maintained servers and computers used to produce course CDROMs and course materials delivered via the Internet
• Acted as liaison between the professor of the Biology 447 course and the University of Waterloo’s Distance & Continuing
Education
B.A. Honours in English Language and Literature
Wilfrid Laurier University
Skills
Dreamweaver (8 years), Excel (8 years), HTML (8 years), PowerPoint (10+ years), Word (10+ years)
Links
https://www.linkedin.com/
Additional Information
Computer Skills
Office Tools: Word, Excel, PowerPoint, Outlook, SharePoint, Adobe Acrobat, Corel
WordPerfect, StudySpace, eduCommons
Social Media: Facebook, Instagram, Twitter, LinkedIn, Youtube, MailChimp
Communications: Skype, WhatsApp SharePoint
Web Authoring/Creation Tools: Dreamweaver, WordPress, HTML, XML