• Describe the selected organization, including its vision and mission.
• Analyze the company using any adaptation of the Kaplan and Norton balanced scorecard framework that fits your selected organization. Refer to the materials in the Resources.
• Communicate vision, strategy, objectives, measures, targets, and initiatives for each of the following four elements through a macro-level discussion:
o Financial performance measures.
o Internal business processes.
o Learning and growth.
o Customer satisfaction.
• Convey the organization’s values through an ethical, organizational, and directional strategy.
• Recommend evidence-based and best practices for monitoring and improving discussions.
• Generate one recommendation for each of the following:
o Process improvements.
o Quality improvements.
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