Two senior managers in a large bank are in conflict over whether or not the bank should undergo a digital transformation. They are debating the costs and benefits of greater engagement with technological changes such as automation, cloud computing, big data analytics, and social media. The changes will also encompass the HR function, in terms of moving aspects of it online. Provide both managers with some positive and negative impacts that these technological changes might have on the business context, enabling them to focus their debate.
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