Quality Management

Using the Malcolm Baldrige National Quality Award (MBNQA) PROCESS MANAGEMENT only criteria evaluate Disneyland’s parks quality systems
and operations.
Baldrige criteria includes the following:

1. Leadership
2. Strategic planning
3. Customer and market focus
4. Measurement, analysis, and knowledge management
5. Workforce focus
6. Process Management (My topic)
7. Results
   Only write about the process management of Disneylands parks