Your assignment this week is to first watch the On-the-Job video of Ocean House that is located in the
online Mind Tap content associated with this course. Watching this video will give you an excellent
example of a company that effectively manages employee training. Ocean House is a five-star resort in
Rhode Island. Daniel Hostettler, the president and group managing director, emphasizes that it is difficult
to work at Ocean House. In an employee meeting, Hostettler reads a letter from a guest praising Ocean
House. Hostettler describes how difficult it is to get and keep a five-star rating. A five-star inspection
report is about 60–70 pages long and has 600 standards. Inspections occur three times a year