Unhappy Customers.

Watch the “Unhappy Customer” video found in the LEARN section this week.
https://www.linkedin.com/learning/marketing-foundations-influencer-marketing-2016/unhappy-customers?
u=57878161
What is the most important element of this case study specific to customer relationship management? Was the
customer’s reaction justified in this example? Provide a rationale for your answer.
Has either a positive or negative customer service experience impacted your purchasing behavior? Provide a
rationale for your answer.(Use Positive Customer Service at a restaurant)
Search the Internet for an article that supports your position on customer service and post the link in your
discussion, using APA or SWS formatting, for everyone to read.