select a new strategy to adapt to COVID-19 in the supply chain arena. It could be temporary or something that may become permanent. Examples of this are contactless pickup at stores/restaurants, redesign at health care facilities, change in sourcing strategies, and changes in workplace layout or processes to deal with COVID-19.
- How is it impacting the supply chain? Provide examples of its application in one or multiple real companies.
- How does it impact sustainability?
- How does it impact customers and what is the market perception of it?
-order error rate
-shifting resources to online vs in-store could impact customer service
-how will senior citizens shop?