A new strategy to adapt to COVID-19 H-E-B Grocery Delivery

select a new strategy to adapt to COVID-19 in the supply chain arena. It could be temporary or something that may become permanent. Examples of this are contactless pickup at stores/restaurants, redesign at health care facilities, change in sourcing strategies, and changes in workplace layout or processes to deal with COVID-19.

  1. How is it impacting the supply chain? Provide examples of its application in one or multiple real companies.
  2. How does it impact sustainability?
  3. How does it impact customers and what is the market perception of it?
    -order error rate
    -shifting resources to online vs in-store could impact customer service
    -how will senior citizens shop?

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