Change and Transformation

Read the chapter titled “Resistance to Change” from Iverson (2010) The 7 Phases of Change and Breaking
through Resistance to Change. In this chapter, you will note several vital barriers that cause organizations to
resist needed change. Namely, these are:
Lack of Knowledge or Skill
Physical or Resource restrictions
Negative Projections (Future or Past)
Discomfort
Fear of the Unknown
It is essential to note the author’s emphasis that any one of these factors creates organization-wide resistance
to change.
After reading the chapter “Organization barriers to change,” respond to the following:
Part One: Description
Think of an experience you had with an organization that failed to change when a change was needed.
Describe the change and explain why the organizational change you identify as needed. Describe what
negative consequences (or outcomes) resulted from the organization’s failure to enact the necessary change.
What were the organization’s costs (e.g., low employee morale, loss of customers, poor company image,
financial losses, etc.)?