Dr. Atul Gawande is one of the champions of quality and patient safety today. He is a surgeon, a researcher and a prolific speaker and author. He contends that in order to “heal medicine”, we need to go, as an industry, from “being cowboys to pit crews”.
Explain what he means by this, and how can the CQI methods and tools that you have been learning can contribute to the changes that we need to make in health care?