write a short report on Process Improvement principle and will need to identify a process familiar to their daily working lives and analyses it from the customer perspective. Students will then need to identify relevant improvement opportunities based on the root cause analysis, re-map the process practice. The process maps must include all functions from the perspective of the customer (possible internal customer) from the point where the process commences to the point where the process is completed. The process maps must clearly show the points for improvement, and these points must be fully discussed in the supporting report. Additionally, students are expected to measure the process and conduct a process variation analysis based on the most suitable variable (e.g. service lead time).