Corporate communications department of a women’s retail fashion chain

The members of your team are on staff in the corporate communications department of a women’s retail fashion chain. Your team has been tasked with the strategy and implementation of customer and internal communication. The corporate communications director has asked your team to write a memo and create a meeting agenda for a pay change to all sales associates. The team will also determine how to respond to all customer complaints and compliments. The team will collaborate each week.
The results of the team collaboration will be:
• a memo to sales associates regarding the new compensation structure
• a meeting agenda for the store managers to use in their meetings with sales associates
• a list of customer complaints and compliments and the team’s suggested responses to each
• a two-page business proposal letter to the human resources director proposing the idea of a communication training session for sales associates
• a presentation on customer communication that will be delivered to all sales associates. The team will record the training session by the end of session seven. This final assignment will be submitted at the end of the seventh session, but there will be checkpoints every week.