Airlines take advantage of opportunities to reward their loyal customers

Why don’t airlines take advantage of opportunities to reward their loyal customers?
Why do you think airlines use blackout dates for mileage redemption?
What do you think of the phrase “trying to be loyal”?
Was the upgrade a good idea? Why or why not?

Mini Case Study 4 – The Swimming Pool:

Was Mr Angelo qualified for the position of maintenance engineer?
Evaluate the training that Mr. Angelo received.
Assess the long- and short-term costs that might be associated with the incident.
What systems or procedures could you institute to make sure this type of oversight does not happen at your property?

Create a post in your learning journal outlining your response.