Case: Amber computing solutions a multinational company, who initially started its journey in 1981 as a traditional bricks and mortar style small store at George street Sydney, through decades took the region by storm and gave a very tough competitive environment to its competitor’s giants. Through its technical , marketing brilliancy and good fortune, the company had opened twenty four new offices all over Australia/ New Zealand and its revenue increased many folds, opened multiple sales and business channels offering computing solutions, call centres, corporate data solutions and Internet service provider also started manufacturing of data equipments in 1995. In 2014, after being successful for many years revenue dropped by fifty percent, its licensed business partners started to make alliances with other companies as they were unable to make new sales and the company itself started to shut down its offices and firing employees to reduce the hefty cost bill. Many reasons triggered the situation some being outdated systems, poor marketing, imitators in the market, poor customer support, lack of support of top management, lack of visibility across its supply chain ,lack of new products, high inflation ,world economic situation and above all no continuous improvement system was in place.So the company decided to start afresh and to really get the company at par, The CEO along with company executives look for possible solutions through different brain storming sessions and decided to draft a continuous improvement plan for the company. You are hired as Continuous Improvement Manager and you have been asked to prepare a report recommending a course of action. The report will be submitted to a committee overseeing the continuous improvement plan.
perform analysis using tools and techniques studied in this unit of competency. You will be responsible for identifying areas that needs improvement, research problems and prepare a report for review.
Year No of customer complaints 2005 125 2006 111 2007 42 2008 48 2009 35 2010 301 2011 415 2012 498 2013 566
Part D The company provided you some data from the sales department now, using Microsoft excel draw a scatter diagram and show the results below. How the company is performing.
Year Corporate Sales2005 13032006 15062007 19502008 17252009 20252010 9782011 6452012 3602013 115