With the Qatar crisis of management, the company had to lay down research to find ways of combating the Qatar crisis management. As a result, a survey was conducted targeting at the determining the current challenges facing Qatar airways. Due to the aspect of time, questionnaires were designed to generate out relevant information that was important in analyzing the Qatar airways crisis. Furthermore, a total of 15 questions generated for the different respondents who use the Qatar airways services. Amongst the items, there included; the gender and age differences, flight bookings and destination regions, choice of Qatar airways, rating the service delivery among others. Therefore, depending on the questionnaires, the survey was successful in generating information relevant for analyzing the Qatar airways crisis.
Analysis
Sample size
There was a total sample size of 62 people of whom 21 males, 39 females and two refused to state their gender. The percentage coverage was 34 % for the men and 63% for the women and 3% for those who declined to report their genders as well. According to the findings of the survey, it was found out that the highest sex that traveled with Qatar airways were female. Furthermore, the males also flew with the airways but not compare to the number of the female clients. Besides, the analysis will help the Qatar management to design and prepare for the services of the respective genders while there are aboard Qatar airways. Therefore, following the findings, the services rendered to the clients should be rated and divided by the different sexes.
Age group
The survey further went ahead to determine the age brackets of the clients that traveled aboard Qatar airways. So according to the findings, the average 8% were under 18 years of age, 16% were between 18 – 30 years of age and 19% were 31-44 years of age. Furthermore, 50% were 45-64 years of age, and 5% were above 65 years of age while 2% refused to state their age brackets. According to the findings on the ages, the adults between 45 – 64 traveled most with the airways while the elderly traveled least with the airways respectively. Besides, the youths traveled more than the children with Qatar airways. Therefore, the age brackets indicated that the adults fly most, followed by the teenagers, then the children and the elderly travel least respectively.
Vacation
By the findings got from the survey conducted by Qatar airways, the clients were questioned on the number of annual holidays which they take. The results show that 37 clients always had one vacation a year, ten clients had two vacations a year, and two clients had three vacations a year. Furthermore, according to the findings, six clients had three vacations a year while seven clients entirely had no vacations but rather just traveled with the airways. With such analysis, Qatar airways may be able to determine the average number of intervals a client moves with their airways (BBC. 2017, par. 5). Therefore, Qatar airways management can recognize its frequent customers and find means of appreciating their collaboration with airways.
Consideration for the Flight ticket
According to the findings, the respondents considered different views while buying the flight tickets. 11 respondents considered the price of the tickets while thirty-six respondents considered the airline’s services. Furthermore, the findings reflect that five considered the flight durations while ten respondents considered the other reasons that could entice them into buying the air tickets. The results show that the majority would prefer the quality service of the airlines, then the price would then follow as other reasons are also considered, five considered the flight durations. As a result, the respondents quality service delivery would solve the problem of the Qatar crisis management. Therefore, Qatar management can check on its service delivery to address the Qatar crisis issues.
Booking flights
Accordance with the survey, twenty respondent’s book for their trips in person, two clients book directly from Qatar airways and thirteen books through the online websites. Furthermore, four clients book through telephone calls while the remaining twenty-two clients book through the other means. Besides, the majority uses other methods and in person to book for the flights, so the Qatar airways management determines from the bookings on how to extend services to its clients. Few clients use the online website systems to book the flights while the least books directly from Qatar airways (law 2017 par4). Therefore, Qatar airways bookings are determined by the exposure and services which are more reliable for the clients who when considered will solve the Qatar management crisis.
Flight destinations.
The flight destinations of the of the respondents were varying across the world where they had to specify the regions. According to the findings, three clients traveled to Africa, eight clients from the far East, twenty-seven from the Middle East and only one from North America. Furthermore, the findings indict that completely no client flew to Central Asia, South America and Oceania, Europe and South Asia. Accordingly, this implies that the majority clients traveled to the Middle East, while the least moved to North America while few went to the Far East and Africa (Aljazeera.com. 2017, par 7). As a result, Qatar crisis is influenced by the regional markets and exposure which has mostly affected their market. Therefore, the market structure of Qatar airways majorly circumferences Middle East, Africa the Far East and North America.
Experience with Qatar airways
The survey findings reflected the client’s experience with Qatar airways where forty-six respondents admitted traveling with Qatar airways while sixteen respondents confirmed that they haven’t flown with Qatar airways. More so, more respondents had moved with Qatar airways which imply that Qatar airways had more clients who prefer boarding the Qatar airways. Furthermore, the higher number of clients indicates that the crisis management is minor since the average number of clients is high. Consequently, Qatar airways’ crisis least affects the average number of the clients who board the airline that determine the growth and development of the airways. Therefore, Qatar airways management was sound about their clients, and this portrays the positive findings of the survey that will yield solutions for the crisis management.
According to the findings after Qatar airways experience, the nine respondents noticed and appreciated some changes in the service delivery while thirteen respondents did not recognize any changes in the service delivery (McKirdy 2017, par. 3). Furthermore, forty respondents were not sure of any changes to the management of Qatar airways. So, this implies that the Qatar management crisis is massive because few people can acknowledge the changes in the management while the majority do not know anything at all which calls for critical analysis. Furthermore, this implies that the clients are not aware of the changes which the management has brought forth in the Qatar airways. Therefore, the Qatar management crisis is reflected from service delivery and client experience with the Qatar airways.
Why choose Qatar airways
According to the results, the majority of the customers preferred Qatar airways because of personal experience, others used in consideration of low fare tickets, these followed by those who are just recommended by the colleagues and the minority through the adverts. This is an indicator that Qatar airway maintains a high level of service deliverance and its performance outcompetes the rest of airways (Johnson &.Huxham 2017, Par. 4). More still, personal experience portrays an individual driven factor, as an outcome of excellent customer care service, delivery, and availability. The quarter is relatively cheaper referring to the given information from the people who use it (Infoentrepreneurs.org 2016, par, 7). The recommendation also signifies its popularity, if something is proposed to make use of then is on demand in business and liked better.
Quality Rate of the Transit Service
The majority of the number is delighted with the quality of service that is offered by Quarter airways, those who are quite contented go after, they are followed by individuals with no side, then quiet dissatisfied are few, and those who are very unhappy become the least. The majority ranked the services as excellent, seventeen considers it as good, yet four take-ups it is fair, and the only defines it as weak (The Conversation. 2018, par. 4). Quarter Airlines contains comfortable seats, excellent customer service, and quality of food and well-enjoyed beverages thus taking the first rank (Aljazeera.com 2017.par8). The data proves that that Airway has high –stop services up to notch cabins. The preferred quality of services raises an assurance of the prolonged existence of Quarter Airways in business.
Recommendation of Qatar Airways
The degree at which Quarter Airways is recommended to individuals is analyzed as follows; very likely takes the highest degree, the likely follow, and neutral next, then unlikely and the minority is those of very unlikely. Meaning the vast number of the individuals would prefer recommending Quarter Airways to their colleagues based on the high-quality services offered. This also suggests among the most preferred Airlines in the world and the facilities granted are taken to be of the world-class understands (EGYPT – QATAR: Diplomatic Crisis. 2017, par, 5). Anyone thinks of an Airline to use; he should consider Quarter Airlines and is more likely to make premium one. The quarter is now referred as being more famous and well known.
Opinion on the Management
Following the survey, 33 respondents chose well, 14 of them were not sure, and 15 said challengingly. The interpretation of this is that the majority of the individuals they found the airline well managed, right from the bottom to the top levels. There is a protocol or procedure to follow, every employee knows where to report, to who and which office. The least number of the people said that is it difficult for customers to understand how the company is managed. However, this did not limit the information related to proper management of the company. Quarter Airways links to various countries across the country about 150, and well managed with qualified personnel and experienced. With appropriate management, Quarter Airlines is in the process of reaching the set goals.
Future Views about Qatar Airways
The 36 of the degree are willing to travel with Quarter Airways, nine probably yes, seven not sure, three probably not and seven not at all. This is an assurance that this Airway is a dream to most people, the majority are seeing themselves flying with Quarter Airways (Standing Partnership 2018, par 6). Accordingly, the Airway line is getting deep the grassroots, it is a little hard for someone to have you in the plan, but here comes Quarter relying on the gathered information, individual future flights are in the hands of Quarter Airways. When traveling abroad quarter life takes the first position in bookings, the individuals are very comfortable with it. They are also delighted with their services putting it as a priority.
Proposed Changes in the Airline
Based on the collected information, 27 of the degree like the lounge to be changed, 23 prefer onboard services, two customer services and 17 suggest to adding more restrooms. The customers of Quarter want more emphasis on lounge; they would like to relax their minds, stretch and rest. The onboard service is also a point to note, the food served, customer services and ticket booking; they need extra mail attention for Quarter Airways to keep on top. The restroom takes the third position, this place is vital and of more importance because covers everyone. Every person would like to ease him or her, Quarter accommodates very many people, and the restrooms should be added on to void inconveniences.
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