Changes in protocols and service delivery

Discuss the following:
How are quality outcomes measured in your organization? Describe the process of data collection, variance
investigations, changes in protocols and service delivery, the implementation process, and post-implementation
monitoring. Include personnel involved in each step of the process.
Give an example of a continuous improvement project that occurred in your work area. What worked well?
What did not work well? How could the process be improved?
Initial Post: Minimum of two (2) total references: one (1) from required course materials and one (1) from peer reviewed references.
Initial Post: Minimum 200 words excluding references (approximately one (1) page)