- Which supervisory skills seem to be most important to Clougherty’s jobs? Why?
- What types of responsibilities does he undertake?
Read the PROBLEM SOLVING Case “Fitting in with an Established Team” AT THE END OF CHAPTER 03 IN THE TEXTBOOK
Questions – - What is the problem as Enrique probably sees it? What do the other nurses think is the problem? What is likely the real problem or problems with this team?
- What could you as a supervisor do to better integrate a new team member who is valuable and qualified like Enrique but different in age and sex from the other members?
- Draft a list of three things you can do in the short term to address the team-building challenges you and your subordinates face, and three things you can do in the long term.
Read the PROBLEM SOLVING Case “Cultural Diversity in a Cookie Factory” AT THE END OF CHAPTER 05 IN THE TEXTBOOK
Questions –
- In what ways would prejudice and stereotypes make it more difficult for the supervisors in this cookie business to improve relations with employees? How do the language differences contribute to the challenge?
- The manager in this factory brought in a cultural expert to improve understanding of the Hispanic employees and enhance communication. Do you think this effort was more likely to improve communication or just reinforce prejudices? Why?
- What else might supervisors in this factory do to improve the way the company manages diversity?