To deal with a growing problem of employee morale, your company recently hired a consulting firm to survey employees to find out how they feel about their job in the company and what aspects of the organization could be improved to boost their productivity and level of commitment to the company’s mission.
You were assigned to work with the consultants and present their findings to upper management. However, you didn’t welcome the task because you suspect you’ll have to present information that is critical of the management team.
As you feared, the researchers deliver a mixture of news that is mostly negative:
81% of employees believe management doesn’t recognize employee achievements/accomplishments enough
55% aren’t working the job they were originally contracted for when they started
40% believe the pay scale hasn’t kept up with the growing amount of work expected of them
38% think management has done a good job of providing other opportunities for professional development/advancement
52% expect to finish their careers at the company
While you’re reviewing the report, considering how to deliver the information, your CEO sends an email requesting a summary of the results before tomorrow’s meeting.
You will need to ensure that your message is professional and that it accomplishes the following:
Utilizes the audience focus addressed in the audience profile assignment.
Informs your CEO of the information found via the survey.
Gives background, details, and clarification of what it will mean for your company.
Presents any possible information with a positive emphasis.
Explains benefits to the company (i.e. financial, professional, other).
Uses a goodwill ending: positive, personal, and forward-looking.
Include an informative and specific subject line, a clear and concise organizational pattern (see Ch. 9), and end with an electronic signature.