Imagine that you are a senior consultant at Practical Health Care Consulting. Your supervisor has instructed
you to spend three months at the Caring Angel Hospital to help improve the quality of care, add value to the
organization, improve employee morale, design an efficient organizational chart, create a strong team
environment, and create the hospital’s competitive advantage. The hospital has traditionally made losses year
after year. Furthermore, it is not performing well financially, and the banks are not willing to lend it large sums
of money for more effective marketing.
After spending two months within the hospital, you are very happy with your progress, and you think you are
capable of acquiring more patient base and expanding the hospital market. However, with a closer look, you
notice that your patients are still hopping from one specialized hospital to another in search of various
specialized treatments. You also notice that the seats are not comfortable in the waiting area, and the patients
continuously show up for appointments on the wrong dates. The nurses and the employees are not smiling
during patient conversations, and everyone looks for ways to blame others for failures in the patient treatment
process. Everyone seems to work alone and hide what they do from their colleagues.
Write a 4–6 page paper in which you:
From a consulting perspective, propose the major steps that Caring Angel Hospital could take to achieve each
of the following goals:
Improve the quality of care.
Add value to the organization.
Improve employee morale.
Design an efficient organizational chart.
Create a strong team environment.
Create the hospital’s competitive edge.
Recommend one approach that the hospital could use for acquiring a larger market share given the prevailing
financial circumstances. Justify your recommendation