a. Describe the observation setting. Observation of ER medical personnel response to accidents b. Who will you contact to obtain permission to conduct your observation? Hospital administration c. When will you conduct this observation (i.e., date and time)? Between February 24th and March 4th during shift transfers Observation Two a. Describe the observation setting. I will be observing healthcare services in a mental hospital b. Who will you contact to obtain permission to conduct your observation? The hospital administration c. When will you conduct this observation (i.e., date and time)? Between February 24th and March 4th during the day