1. Many firms are automating. What kinds of functions are being automated today? Which kinds of employees are being displaced by machines?
2. What do most firms do about employees being displaced by automation? What has Accenture chosen to do?
3. What has Accenture learned about retraining employees? What are the keys to making such retraining work?
4. Can other firms learn from what Accenture has done? Do other firms have the same scope to do what Accenture has chosen to do? Why or why not?