Foreclosure

• Describe their family situation (how many children/ages, family dynamic, housing situation, details of their everyday life). • What was it like meeting the customer for the first time? • What were they like when they first inquired about this program? Why did they seek us out/how did they come to us? How did the client feel when they took the first steps to access this program? • What problem did this program or service help your customer to solve? • What kind of support was provided, and by who/m and for how long? Who provided the services, the support? (Provide pertinent details to summarize the services received.) • What is that customer's life like now? What is the next step in his/her life plan? If you have any direct QUOTES — things customer has said/shared — please provide. '