• Describe their family situation (how many children/ages, family dynamic, housing situation, details of their everyday life). • What was it like meeting the customer for the first time?
• What were they like when they first inquired about this program? Why did they seek us out/how did they come to us?
How did the client feel when they took the first steps to access this program?
• What problem did this program or service help your customer to solve?
• What kind of support was provided, and by who/m and for how long? Who provided the services, the support? (Provide pertinent details to summarize the services received.)
• What is that customer’s life like now? What is the next step in his/her life plan? If you have any direct QUOTES — things customer has said/shared — please provide.
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