Select any process that takes place within a health services organization that you feel needs changing. Briefly describe that process in the center column.
Identify everyone (individuals, groups, departments, stakeholders) who influences the process in the left column. How does each group influence the process?
Identify who is influenced by the process in the right column. How does the process affect these people or groups?
Describe the current consequences of this process. In other words, how is the process effective and not effective, and what do you think should be changed? (5 points)
Describe the most important potential consequences of the change. Present both the negative and positive consequences, and explain whether you feel the positives outweigh the negatives. (5 points)
Every QM process affects patients and the facility. How do you feel the current and new processes will affect the patients and facility? What are the benefits of