Taking Care of Business at Graceland Memorial Hospital (GMH) case:
Based on how professionalism is explained in Chapter 15, to what extent does Mr. Prestwood demonstrate professionalism? To what extent does Ms. Thompson demonstrate professionalism?
I Can’t Do It All case:
Using what you learned in Chapter 15, describe the emotional intelligence of people in this case.
Disparities in Care at Southern Regional Health System case:
Explain how professionalism and cultural competence will be important for Tim Hank as he tries to reduce healthcare disparities.
Nowhere Job case:
Using the communication model presented in Chapter 15, describe causes of Ernest’s communication problems; then, use the model to suggest improvements