How Proper Communications Can Satisfy a Workplace Problem

As the manager of a bank, you have just walked in on an angry customer who was demanding to have a late penalty removed from his account. The employee who was helping him began to argue that the late penalty was applied correctly.

In your paper,

· Describe how you would address this situation.

· Explain how you would approach your employee.

· Identify how you would satisfy the situation with the angry customer.