Read the following case study.
A company wishes to improve its e-mail marketing process, as measured by an increase in the response rate to e-mail
advertisements. The company has decided to study the process by evaluating alt combinations of two (2) options of the
three (3) key factors: E-Mail Heading (Detailed, Generic); Email Open (No, Yes); and E-Mail Body (Text, HTML). Each of
the combinations in the design was repeated on two (2) different occasions. The factors studied and the measured
response rates are summarized in the following table.
Table: improving E-Mail Response Rate Run Heading Email Open Body Replicate Response Rate 1 Generic No Text 1 46
2 Detailed No Text 1 34 3 Generic Yes Text 1 56 4 Detailed Yes Text 1 68 5 Generic No HTML 1 25 6 Detailed No HTML 1
22 7 Generic Yes HTML 1 21 8 Detailed Yes HTML 1 19 1 Generic No Text 2 38 2 Detailed No Text 2 38 3 Generic Yes
Text 2 59 4 Detailed Yes Text 2 80 5 Generic No HTML 2 27 6 Detailed No HTML 2 32 7 Generic Yes HTML 2 23 8
Detailed Yes HTML 2 33
Write a two to three (2-3) page paper in which you:
Use the data shown in the table to conduct a design of experiment (DOE) in order to test cause-and-effect relationships in
business processes for the company.
Determine the graphicat display tool (e.g., Interaction Effects Chart, Scatter Chart, etc.) that you would use to present the
results of the DOE that you conducted in Question 1. Provide a rationale for your response.
Recommend the main actions that the company could take in order to increase the response rate of its e-mail advertising.
Provide a rationale for your response.
Propose one (1) overall strategy for developing a process mode! for this company that will increase the response rate of
its e-mail advertising and obtain effective business process. Provide a rationale for your response.
Build regression models for improving business processes.
Design experiments to test cause-and-effect relationships in business processes.
Use technology and information resources to research issues in business process improvement.
Write clearly and concisely about business process improvement using proper writing mechanics.