Read Leadership and management for nurses: Core competencies for quality care. Anita Finkelman (2016). 3rd ed. Pearson, chapter 13: Improving Teamwork: Colaboration, Coordination, and Conflict Resolution, section on Negotiation and Conflict Resolution, pp. 324-333. Observe nurses in a care delivery setting. Identify a recurring conflict with the potential to negatively impact patient care. Decide if delegation was an issue in the conflict. This should be from your practice setting. Provide details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved. Identify the type of conflict. Explain your rationale for selecting this type. Outline the four stages of conflict, as described in our text, and how they relate to your example. Propose strategies to resolve the conflict. Search another sources for evidence on what may be effective. Discuss if delegation was an issue in the conflict. Be specific. Describe how you would collaborate with a nurse leader to reach consensus on the best strategies to employ to deal with the conflict. Describe the rationale for selecting the best strategy. Provide a summary or conclusion about this experience or assignment and how you may deal with conflict more effectively in the future.
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