The process map below shows a series of actions that how customers will use the Kiosk to order the food at the restaurant. The key factors that may interact with the process include customers, waiter/ waitress, and online technical support.
How the marketing department will make menu modifications
At the customer stage, when a guest enters the restaurant, use the Kiosk system. The second part will determine whether there is a problem with the person. If no problem occurs, everything will go smoothly, and the customer will find the new system easy to use and feel satisfied.
When a customer encounters a problem, they will come to the support center stage to help the customer solve the current problem and report to the marketing department. If the problem cannot be solved, the problem will be handed over to the marketing department. If the problem is solved, the customer will be notified so that they can get a smooth Experience.
When the problem is reported, the marketing department will analyze which aspect of the problem is. If there is a system problem, it will be debugged, or the user interface will be optimized. If there is a problem with the menu content, the content will be corrected. When the problem is resolved, the consumer will be notified, and satisfy their user experience.
Food Preparing Process Map
Marketing to potential business partners
The process map illustrates how the marketing department to attract enterprises and other business partners to use the kiosk to order foods. The key elements contain the marketing development, marketing strategies, and the advertisement to business partners.
Conclusion