Lean Process Improvements at Cleveland Clinic

* What does Cleveland Clinic need to do well to be successful? * How does the Surgical Processing Department (SPD) support the overall strategy of the Cleveland Clinic? * What capabilities are targets for improvement in the SPD lean program? * What types of waste were present in SPD? * What sources of variability were present and how did these affect performance? * How did the actions taken by the lean implementation team apply the concepts of the Rules-in-Use framework?