Define and explain the first five steps of Systematic Problem-Solving. Write at least one well-developed paragraph for each step of the process. Write this in your own words, but cite references to show where you learned the ideas.
Include characteristics, strengths, and potential drawbacks.
Integrate concepts and vocabulary from the text. Paraphrase the ideas in your own words, but include the citation to indicate the pages where you found the information.
As you explain each step, explain the involvement that is needed from BOTH parties.
Demonstrate how much you have learned about the principles of conflict management through collaboration.
Background of the conflict:
Briefly describe the conflict situation. You may wish to discuss the relationship, context, history, and any other factors that influence your interaction. Identify the TYPE of conflict (pseudo, simple, ego, or combination). Limit this section to one or two paragraphs.
Comparative Dialogues:
Write out two dialogues, illustrating your original attempt to solve the problem and then your informed attempt to solve the problem using Systematic Problem-Solving. At the beginning of this section, explain the purpose of the dialogues to the reader.
Dialogue A (without using Systematic Problem-Solving): Write out a dialogue of the conflict as it occurred without using Systematic Problem-Solving.
Dialogue B (using Systematic Problem-Solving): Revise the dialogue, to show how the conflict played out (or might have played out) differently if you apply the first five steps of Systematic Problem-Solving. Remember that Collaboration cannot be done by one person. Each person should equally participate in each step of the dialogue.
Label each Step: Write the dialogue (or probable dialogue) for each stage of Systematic Problem-Solving.
Reflection: After each step, write a few comments about the strengths or weaknesses of your interactions in this step…why they worked or not.