What guidelines should be placed on the use of differential response (taking a report over the phone or
Internet)? How should a caller be handled who insists on having a patrol unit respond even when the trivial
nature of the complaint does not justify it? In your opinion, how has COVID-19 impacted the use of
differential response?
To what phenomenon does the metaphor “broken windows” refer? To what enforcement approach does the
metaphor apply? What was dramatic about the change in enforcement approach that is associated with
broken windows enforcement? (Note: a Google search of this term demonstrates that this remains a current
topic of academic interest and discussion.) What is your opinion of “broken windows”?
Pt 2 (chp 3)
What harm occurs by tagging the term “policing” onto a descriptive phrase of a strategic approach, that is,
community policing, problem-oriented policing, intelligence-led policing, evidence-based policing, and the
like?
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