1.) What observations were made or what evidence was there to indicate that Dr. Johnson had a narcotics problem?
2.) Does the Community Hospital of the West bear any responsibility for Dr. Johnson’s predicament? Why or why not?
3.) What are the root causes of this situation? Build a cause-and-effect diagram on the basis of the findings in this case study.
4.) What are the costs to the organization in terms of reputation, patient safety, marketing, and organic impact of these costs?