- The article, mentions that “Still, history suggests that the most powerful motivation to deploy new technologies has been the opportunity to reduce labor costs. From 1993 to 2007, Professors Acemoglu and
Restrepo estimated, each new robot cut 5.6 jobs and reduced wages by 0.5 percent.” (Porter, 2018)
o Do you agree or disagree with the premise that the reduction in labor costs is the primary motivator of technology deployment in hotels? Provide support/references for your point of view.
o Can or should Unions drive provisions into their contracts with hotel companies that would prevent any technology that eliminates a union job? Why or why not?
o Support your argument(s) (for or against) with facts and figures. - In general, the article was written from a “Union’s perspective.” As a future hotel manager, how does the
hotel guest’s needs and ultimate satisfaction play into this relevant topic? Be sure to include managing
technology developments such as the one by Hilton Worldwide.
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