The difference between the internal and external operating environments

1. What current hospitality customer service trends could you potentially introduce to your work environment?
 List two (2) current hospitality industry service trends that could realistically be implemented into your work place.
 Explain how you would introduce each trend into your venue to improve customer service.
 Reference the sources of information.

2. Explain the difference between the internal and external operating environments of a hospitality business and these factors may affect business. Support your answer with two (2) examples each of internal and external factors.