Submit the analysis correlated with agency operations of the 6 major players in East Coast of India Ports mentioned below
1) GAC Shipping (India) Private Limited
2) J.M.Baxi & Co.
3)Ben Line Agencies India Private Limited,
https://www.benlineagencies.com
4)Seatrans Marine Pvt Ltd
5)Interocean
http://interocean.in/index.php?page=ship-agency
6)Merchant shipping
http://merchantshpg.com
- Understanding of their operational methods and policies and detailed analysis of the same.
- A thorough idea of their commercial models and credit policy including role of finance/accounts.
- Customer feedback method and how do they implement the outcomes in their operational goals.
- Deep understanding of their customer retention & expansion strategies and the implementation.
- A detailed know-how of their technological tools and how do they use it in their regular operation.
- Detailed analysis of their key operational areas/points in order to achieve operational excellence to enhance customer satisfaction.