The East Coast of India Ports

Submit the analysis correlated with agency operations of the 6 major players in East Coast of India Ports mentioned below

1) GAC Shipping (India) Private Limited

https://www.gac.com/gac-worldwide/asia-pacific/india/services/ship-agency/

2) J.M.Baxi & Co.

https://www.jmbaxi.com/services

3)Ben Line Agencies India Private Limited,
https://www.benlineagencies.com

4)Seatrans Marine Pvt Ltd

https://www.seatrans.co.in

5)Interocean
http://interocean.in/index.php?page=ship-agency

6)Merchant shipping
http://merchantshpg.com

  1. Understanding of their operational methods and policies and detailed analysis of the same.
  2. A thorough idea of their commercial models and credit policy including role of finance/accounts.
  3. Customer feedback method and how do they implement the outcomes in their operational goals.
  4. Deep understanding of their customer retention & expansion strategies and the implementation.
  5. A detailed know-how of their technological tools and how do they use it in their regular operation.
  6. Detailed analysis of their key operational areas/points in order to achieve operational excellence to enhance customer satisfaction.

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