Description
The paper aims to study the effects of supply chain information systems on the customer experience in an effort to indicate influences and forward recommendations that would realize the effective usage of the Information systems; thus in turn having a positive customer experience.
Start by defining the idea of the customer experience and its importance in the modern-day world and the KPIs of the customer experience.
Define the concept of supply chain management in general, narrow it down to the concept of supply chain information system.
Study the influence of the supply chain information systems on the customer experience KPIs.