Write yours answers to the following:
1.Define each of the following interview methods:
structured interviews, semi-structured interviews
and unstructured interviews.
2.Outline the strengths and weaknesses of each of the
three interview methods.
Define the following cognitive biases
that can occur during an interview:
1. Halo/horns
2. Primacy/recency effect
3. Stereotypes
4. Attribution Bias
5. Like me effect
Case Study 1: Cognitive Bias
As a new manager, Sue is involved in the selection process for a Data Input
Clerk. This position needs someone who is IT literate, organised, detailorientated
and dependable. After short-listing from CVs, Sue interviews two
applicants:
Joe is 22 and a recent graduate from the same university as Sue. On his CV,
he lists hockey as one of his hobbies, which is a game Sue has played since
secondary school. He arrives early for the interview and is neatly dressed in a
suit and tie.
Jeremy is 24 and used to work with one of Sue’s friends who has told her he
was a bit of a joker at work. He arrives only just on time for the interview
and apologises for his slightly dishevelled appearance, saying that his car
broke down this morning and he had to rush around looking for a taxi.
After the interviews are completed, Sue recommends that Joe is offered the
position.
Ø How many biases might Sue have been subject to in making this decision?
Ø What recommendations would you make to an organisation to try and
ensure that these biases were reduced in future interviews?
Write down your answers to the
questions:
1. What is the difference between behavioural and situational
interviews?
2. Define maximum performance and typical performance
psychometrics.
3. Provide an example of how biographical data can be used
to predict job performance.
4. How can psychology contribute to fairness in
measurements?
Case Study 2: Fairness in Selection Methods
Joe is the CEO of a large insurance company. When he first took
over the position two years ago, there was a lot of upheaval in the
top management and he appointed a new Finance and HR Director,
both of whom were women. He was pleased with their
performance and received good feedback from their departments.
However, within the last six months, both new directors have gone
on maternity leave and one has given notice that she will not be
returning to work. Joe is now involved in the selection process for a
new Finance Director.
Ø If you were in Joe’s position, how would you feel?
Ø Do you think it would be fair of Joe to ask potential female
candidates if they intended to have a baby in the next few years?
Ø What do you think the impact of this experience will be on the
selection efforts of this organisation?