Read the opening case study on Harley Davidson (CH 7). This is the basis for your understanding of Process Strategies
Select a business, which will help you analyze specific areas related to designing processes.
Introduce (very briefly) your selected business – who they are; what do they do; products and services; location(s); mission and values etc.
From what you have learnt so far:
Select 1 process (descriptive) which is useful to design, develop and detail your particular business e.g. I-P-O; Supply Chain & sustainability; CPM; TQM Tools (Flow charts, Fishbone); House of Quality; PCN Analysis; Bottleneck analysis and theory of constraints
Select 1 process (quantitative) which will help you analyze the outcomes e.g. factor analysis for rating outsourcing providers; crossover chart; design and effective capacity; break-even analysis