Usability

write a paper discussing the user interface of a videoconferencing software application.
Specifically you are to describe three good and three bad interface aspects that you have observed associated
with tasks that users perform with that application.
As background, you will need to consider the following questions.
What are videoconferencing tasks? A task is what the user sees and does. A user does not “see” anything
behind the screen such as communication aspects and software code, nor any hardware (except for display,
keyboard, and mouse). Some tasks relate to (a) add/drop a participant/user/moderator, (b) promote/demote a
participant/user/moderator to a different status, (c) switch view between camera & desktop, (d) mute/un-mute
individual/selected group/all participant(s)/user(s)/moderator(s) audio and/or video, (e) start/stop/pause record
function, and (f) creating/removing a breakout session. (The list is not exclusive as there are more tasks
depending on the specific application you use.)
How do you differentiate a good from a bad interface implementing a task? That’s the application of what you
learned, but in summary, “A bad user interface is like a bad joke. It’s not very good if you have to explain it.” If
you or another person in the video conference has to explore options, ask for help, or appears confused, then
you have a bad interface. Alternately, if you or someone else can do a task quickly without help, or in a way
that is natural (“that’s just the way I’d do it”) then you have a good interface.