· Describe the most significant problem you faced in your last job/at school and explain how you solved it.
· Describe the last time you had to deal with a customer who had a problem. What was the problem and how did you solve it?
· Describe a difficult situation you faced and explain how you dealt with it.
· Tell me about a time when you went above the call of duty to satisfy a customer.
Positive Attitude/Maturity:
· What was your greatest disappointment and how did you handle it?
· Describe a difficult decision that you had to make. What made it difficult?
· Have you ever been asked to cover up another employee’s mistakes? What did you do and why?
· Tell about a suggestion you made that was rejected.