Problem Solving Ability

 

 

· Describe the most significant problem you faced in your last job/at school and explain how you solved it.

· Describe the last time you had to deal with a customer who had a problem. What was the problem and how did you solve it?

· Describe a difficult situation you faced and explain how you dealt with it.

· Tell me about a time when you went above the call of duty to satisfy a customer.

Positive Attitude/Maturity:

· What was your greatest disappointment and how did you handle it?

· Describe a difficult decision that you had to make. What made it difficult?

· Have you ever been asked to cover up another employee’s mistakes? What did you do and why?

· Tell about a suggestion you made that was rejected.

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