Consider performance measurement in a medical department(you can make one up). Do you use a balanced
scorecard?(assume we dont) What are the key performance indicators that you drive towards? What type of
behaviors do they drive? Are they discussed extensively and have become part of the corporate culture? If you
don’t use them, do you think they could be useful? What types of KPI’s would you choose for your department
or area that you are familiar with that would drive employee learning & growth, customer perceptions, internal
processes, and financial growth? If you currently are using them, which of these 4 areas are your KPI’s mostly
focused on? How are they measured? If you aren’t using KPI’s yet, how would you measure the ones you have
chosen? How easy are these to find?
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