Read the article, The Role of Empathy in Organizational Communication During Times of Crisis. It explores the importance of empathy in all forms of organizational communication to enhance the organizational culture.
· Review the video, What is Organizational Communication? 2.0. It explains that organizational communication is more than the transmission of information. It is a way that administrators can build strong teams and workplace relationships.
In the early months of 2020, the lockdown due to coronavirus became more pressing and human service organizations were required to adopt new ways of conducting business. Limited staffing and online conferencing became part of the “new normal.” Organizational communication was important to enrich organizational effectiveness, service delivery, and client satisfaction. Empathy and compassion were significant traits that were needed for all employees.
Write a journal reflection that addresses the following:
· Describe the organizational communication at your current job (Head Start Family Advocate).
· Analyze the ways that organizational communication (or lack of it) contributes to the current organizational culture.
· Identify the leadership style of the highest-level executive within your organization or corporation and describe how they use empathy in their organizational communication.