Management Decision-Making Methods

Complete your required reading. Review the case. Watch the video Problem-Solving Techniques #3: Cause and Effect Diagrams.
Read the rubric.
Collect data from the DMV Case Study.definition of analysis and synthesis
Display the data. Use the organization’s data provided in the case and these instructions to create the following displays:
Pareto chart of customer complaint types
Run chart of weekly processing times
Histogram of processing times
Scatter plot of Processing Time and Time of Day
Analyze the data in your displays. Write a paragraph explaining any key insights you gained from creating and analyzing the displays and diagrams.
Use the information from the case and your data to identify the performance problem you consider to be the most important and the cause(s) of that problem.
Create a cause-and-effect diagram (fishbone) showing what you consider to be the most important performance problem and the cause(s) that create that problem.
Write a 2-3 page narrative of your analysis that includes:
A description of the systemic performance problem(s) facing the organization
An explanation of the root cause(s) of the most important performance problem and how each one contributes to the problem