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Quality measurement and Control Techniques

The PowerPoint and the Chapter 12 discuss several operations management techniques that health care managers can use to measure and control the quality of health services offered at their institutions.
Assume that you are hired as an Administrative Fellow in a large tertiary care hospital and asked to design and implement a quality improvement project to reduce the medical errors at this hospital. Please explain how you would use the techniques described in the power point to successfully manage this particular project. Please be creative and make sure to support your response with appropriate references from the literature.

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